About this document
Understand the channels, identities and processing rules that should be confirmed before operating funds. This page is a general information description of the website. Specific services, rights and obligations, and applicable laws shall be subject to official documents.
Applicable documents
Deposit, withdrawal and refund rules are subject to the customer agreement, payment channel description and official account documents. This page provides a general overview.
personal funds
Funding operations generally require the use of a verified payment method belonging to the account holder. Third-party payments may be restricted.
Processing and Fees
Arrival times, currency conversions, channel fees and refund sequences may vary between banks and payment service providers and should be verified before operation.
Exception handling
If you encounter a payment error or need to check the processing status, please provide necessary transaction information through your corporate email and avoid sending sensitive information through public channels.
To check the latest official version, please send an email to [email protected].