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Quickly find answers to frequently asked questions by account, platform, trading conditions and security topics.
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Account
3 frequently asked questionsHow do I know my account type?＋
Please view the Account Types page and request official account information from Strader.
Can I open an account directly online?＋
This website provides an account opening consultation portal; the formal application channels and identity verification requirements shall be subject to Strader’s notification.
Are demo accounts available?＋
Please check current availability via the demo account page or business email.
trading platform
2 FAQsWhat platforms are supported?＋
The website introduces MT4, MT5 and mobile trading concepts; please confirm with the team for specific terminal access.
Where to download the platform?＋
Please only use the download channels officially provided by Strader to avoid installing software from unknown sources.
Trading conditions
3 frequently asked questionsWhat are the spreads and leverage?＋
Conditions may vary between products and accounts. Please refer to official product specifications and customer agreements.
Are the trading hours fixed?＋
Trading hours may be adjusted due to products, holidays and market events.
How to understand overnight charges?＋
Holding positions beyond the settlement time may incur fees or adjustments, and specific rules should be checked before trading.
Funds and Security
2 FAQsHow to check the status of deposits and withdrawals?＋
Please contact customer support at [email protected] and only use officially designated channels to submit necessary information.
Why is identity verification required?＋
Where applicable, identity verification is used for account security and compliance review.
Not found the answer?
Please contact Strader customer support directly.