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Eight knowledge categories, covering accounts, trading terms and account security.
Opening an account
Explore live and demo accounts, registration and account types.
→Deposits and withdrawals
Check official funding channels, fees and processing information.
→Trading Platforms
Explore MT5, mobile terminals and basic troubleshooting.
→Trading conditions
Understand spreads, commissions, financing, leverage and margin.
→Account management
Review profile updates, password settings and account records.
→Account security
Protect credentials and recognise unusual activity or suspicious requests.
→Regulation and compliance
Verify the contracting entity, identity checks and formal policies.
→Demo accounts and learning
Learn the platform and use guides to understand markets and risk.
→Quick answers to common questions
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Opening an account
How do I open a live account?
Use the registration or account button to access the Strader client system. Follow its steps, submit the required information and read the applicable agreements. Visit the related page →
How do live and demo accounts differ?
Demo accounts are used to learn a platform, usually with virtual funds. Live accounts involve real funds and trading risk. Demo results do not represent live trading outcomes. Visit the related page →
How do I compare account types?
Compare costs, available instruments, margin, platforms and eligibility. Specific terms are set out in the formal client agreement. Visit the related page →
Deposits and withdrawals
How do I find deposit methods?
Log into the client system to check applicable official channels, payee name, currency, costs and processing rules. Do not pay unverified personal accounts. Visit the related page →
Where do I check withdrawal progress?
Check the request history in the client system. For further help, contact support through the business email with the relevant request reference. Visit the related page →
Which funding costs should I check?
Bank charges, payment provider fees, currency conversion and refund rules can differ. Check applicable fees and limits before proceeding. Visit the related page →
Trading Platforms
Where can I download trading software?
Open the download centre and choose the Windows, Mac, Android or iPhone / iPad version. Visit the related page →
How do I connect to a trading account?
In the terminal login window, check the account number, official server name and password. The client portal and trading terminal may use different credentials. Visit the related page →
What should I check if the terminal cannot connect?
Check the network, server name, account credentials and platform status. If the issue persists, contact support and describe the error message. Visit the related page →
How can I learn mobile trading workflows?
Explore basic chart and order workflows on the Mobile Trading page. The actual interface depends on the installed terminal version. Visit the related page →
Trading conditions
How do spreads and commissions differ?
The spread is the difference between bid and ask prices. Commission is a fee that may be charged separately. Assess total costs in the context of the account structure. Visit the related page →
What is overnight financing?
Holding a position across the specified settlement time may create a charge or adjustment. The direction, timing and rules depend on product specifications. Visit the related page →
How should I understand leverage and margin?
Leverage affects notional market exposure; margin is the amount needed to open or maintain a position. Higher leverage can increase account fluctuations and close-out risk. Visit the related page →
Account management
Where do I manage my client details?
Log into the Strader client system and follow its formal profile update process. Some changes may require additional verification. Visit the related page →
What if I forget my client portal password?
Use the password recovery option on the client portal login page and check your registered email. Do not enter credentials through unofficial links. Visit the related page →
Are the trading account and client portal the same?
The client portal is used for account services and profile management. A trading terminal is used for charts and trading. Account numbers, passwords and permissions may differ. Visit the related page →
Account security
How can I protect my login details?
Use a unique, sufficiently long password and avoid sharing it. If the system offers two-factor authentication, enable it through the official process. Visit the related page →
What should I do with a suspicious payment request?
Verify the request through the official client system and business email. Do not transfer money to unverified personal accounts or give passwords to unknown people. Visit the related page →
What if I notice unusual login activity?
Change the password through the official access point and contact support with the timing and details. Do not send complete credentials by ordinary email. Visit the related page →
Regulation and compliance
How do I verify company and regulatory information?
Check the full contracting entity name in formal agreements and verify licences and business scope in the relevant regulator’s public register. Visit the related page →
Why is identity verification requested?
Where applicable, identity checks support account security and compliance review. Required documents and steps are set out in the client system. Visit the related page →
Which documents should I read before trading?
Read the client agreement, risk disclosure, fees and product specifications, and confirm availability in your location. Visit the related page →
Demo accounts and learning
How do I request a demo account?
Use the Free Demo Account or Book a Demo button to view the official process in the Strader client system. Visit the related page →
Does demo trading represent live performance?
No. Demo execution, liquidity, costs and the experience of trading can differ from a live environment. Visit the related page →
Where do I find learning guides?
The Learn section offers individual guides to trading styles, market analysis, economic calendars, trading costs and risk management. Visit the related page →
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